Network Travels is the largest private bus fleet operator in Assam and North East India established in the year 1992. The first Government-recognised tour operator in North East India, the company was incorporated to provide connectivity by road to important destinations within the region and is currently the largest operator in this segment.
Develop a Web portal and mobile application so that general public as well as personnel from various Network Travels Head office, bus counters across North East can book tickets online. The application is a one-stop solution with a secure facility to make online payments and book tickets for the desired destination. The administrator of the portal is to manage transactions of the users of the website. Admin can update or modify some parts of the application through the admin panel provided and also add info of newer solution heads or additions to existing ones and also update any new services that Network Travels like to extend to the customers. The admin cannot modify any order and can neither alter nor change any part of the order. Admin can of course set discounts or offers for the customers for any given route, for promoting the app and to increase sales.
The idea behind Network Travels’ online ticket booking portal was to allow bus travellers from North-East India to book bus tickets at their convenience. While designing the application, a special consideration was made to accommodate the brand image of Network Travels. The status of the booking orders and the course of payment which would be managed online would also be visible to both sides. The most challenging part of the project was to bring to functionality the payment transparency. After the developmental process the stiff task was to train the in-house employees.
There is a great Digital Divide in NorthEast compared to rest of the country and issues like mobile network connectivity, internet connectivity, proper knowledge for operating computers and smartphones prevails, along with the reluctance to accept digitalization. TechVariable officials travelled to such remote places in the entire North East and trained the people on the usage and benefits of an online system.
The developed online application solved aforementioned problems and earned profit.
The travel sector in the region has seen a slow, but evident growth, with the roads and overall infrastructure under various stages of development. The step taken by Network Travels will go a long way in ensuring proper streamlining of the ticket booking system as well as plugging a sense of transparency to the overall system with the involvement of agents and other third parties in the ticket booking system. By working on this portal, we gained the much-needed experience of working for a high demanding client and bettered our skills at customer satisfaction, which made us rise to the occasion and polished us in developing service-based web-portal, customer solutions and payment management etc.
Some research efforts are being made to provide real-time bus information to the passengers. An agent-based architecture is also going to be developed to provide accurate information about bus location and arrival times. Each bus will be equipped with GPS receiver, with the mobile phones being GPS enabled too. The system will capture the user’s position and bus position through GPS, and thus will provide appropriate routing and travel information to the passengers. A real-time transit vehicle information system will be developed that will deliver content to Internet-enabled mobile devices. Based on scheduling information, the proposed system will predict the arrival information of the bus to the bus stops.
By capturing information from customer interactions and other sources, we can gain a 360-degree view of the customer and improve customer lifetime value as well as improve service delivery and marketing strategies. Currently a team of 3 online system admins and 2 software developers from TechVariable is working in support and maintenance.