Challenge at hand

The offline way of doing business, especially in the transport industry, posed multiple challenges. As the number of buses and passengers increased, the prevalent methodologies of doing business became incommodious. The general issues included not able to get an amalgamated view of seat & route utilization or making an educated projection of the route and bus wise revenue generation. Some issues that shouted out loud were:

• Inconvenience:

  Customers needed to visit bus counters for booking tickets, costing them both money and time.

• Error-prone Process:

  Because customers book tickets manually over the phone, errors are inevitable, including multiple bookings of the same seat.

• Financial Loss:

  Roadside pickups of passengers and conductors led to authorized agents' revenue loss, besides the company's negative branding.

• Additional Manpower:

  Manual processes mandated that the client maintain an extra workforce to serve customers as well as handle internal operations in time.

• Lack of Insights:

  The company's growth was hindered by a lack of reliable insights on the most profitable routes and the customer feedback and a lack of transparency in transactions.