Challenge at hand
The offline way of doing business, especially in the transport industry, posed multiple challenges. As the number of buses and passengers increased, the prevalent methodologies of doing business became incommodious. The general issues included not able to get an amalgamated view of seat & route utilization or making an educated projection of the route and bus wise revenue generation. Some issues that shouted out loud were:
Customers needed to visit bus counters for booking tickets, costing them both money and time.
Because customers book tickets manually over the phone, errors are inevitable, including multiple bookings of the same seat.
Roadside pickups of passengers and conductors led to authorized agents' revenue loss, besides the company's negative branding.
Manual processes mandated that the client maintain an extra workforce to serve customers as well as handle internal operations in time.
Lack of Insights:
The company's growth was hindered by a lack of reliable insights on the most profitable routes and the customer feedback and a lack of transparency in transactions.
TechVariable developed Network Travels' online ticket booking portal to enable bus travelers from North-East India to book bus tickets at their convenience.
With the solution we developed, the company and the customers have visibility of booking orders and payments. This visibility has ensured the transparency of all transactions for the company.
Going the extra mile! After developing the product, the biggest challenge was training in-house employees. There is a great Digital Divide in North East India compared to the rest of the country. A TechVariable team traveled to remote regions of the Northeast and educated people on the use and benefits of this system.
Technical support and maintenance are provided by a team of three online system administrators and two software developers from TechVariable.
Admin panel for the online support team
We developed an admin panel for the online support team. The panel enables generating reports, changing or canceling buses, managing discounts on tickets, payment confirmation, and sending out notifications.
Web interface for offline counters
Offline counters have a web interface to book tickets according to bus and seat availability. A login system was in place to track the counter tickets.
Android App for public
Through the integration of a payment gateway, Android users could easily book tickets through their mobile phones. The app also included ticket cancellation and downloading features.
Need a custom software application for your business?
We at TechVarible do acknowledge that one size will not fit all. Hence, we work in collaboration with you to identidy, analyze & then develop a solution that fulfils your needs.
Either we will define the functional scope of your project to estimate the timeline and budget or you can create your own agile team from among our recources.
High level design architecture
1. By providing a convenient way for customers to book tickets, the client can attract more customers.
2. Financial transactions are now collated automatically and transparently.
3. Understanding booking patterns and other information helps clients make sound decisions.
Anthropological survey portal
Apache, MongoDB, Nodejs, React.is, GraphQL, Microsoft Azure, Node.js, React.js, Stored
Product Lifecycle Management
Angular, JAVA (Springboot), Angular.js, AWS, Elastic Search, j, Neo4, Node.js, Python